Effective Date: July 22, 2026
Last Updated: July 22, 2026

​

Thank you for choosing The Keepsake Blossom & Co. We understand that many of the items entrusted to us carry significant sentimental value. This Shipping Policy explains how incoming materials, custom orders, floral preservation pieces, engravings, acrylic signs, and other products are received, processed, shipped, and delivered.

 

By placing an order, purchasing a product, booking a service, or shipping flowers or other materials to The Keepsake Blossom & Co., you acknowledge and agree to this Shipping Policy.

 

1. Scope of This Policy

 

This Shipping Policy applies to:

• Fresh, dried, or previously preserved flowers shipped to us;

• Wedding bouquets, memorial flowers, funeral flowers, and other sentimental floral materials;

• Completed floral preservation pieces;

• Custom engravings;

• Acrylic signs;

• Personalized products;

• Ready-to-ship merchandise;

• Replacement items, when approved;

• Any other physical product or material shipped to or from The Keepsake Blossom & Co.

 

Service appointments, digital files, design consultations, and other non-shipped services are not subject to carrier delivery times. However, their completion timelines may be addressed in the applicable product description, invoice, service agreement, or order confirmation.

 

2. Production Time and Shipping Time Are Different

Production or processing time is the amount of time needed to design, create, preserve, cure, finish, inspect, and package an order.

 

Shipping or transit time is the estimated time a carrier takes to transport a completed order after it has been accepted by the carrier.

 

Production time does not include carrier transit time. Estimated delivery dates shown at checkout or provided by a carrier begin after the order has been completed, packaged, and transferred to the carrier.

 

Because many of our products are handmade and customized, production timelines can vary by product type, order complexity, flower condition, material availability, curing requirements, seasonal demand, and customer response time.

​

Current turnaround time for ALL FLORAL PRESERVATIONS is an estimated 20 weeks.

Current turnaround time for ALL OTHER PERSONALIZED PRODUCTS is 7-14 days.

Current turnaround time for ALL READY-TO-SHIP PRODUCTS is 3-5 days.

​

3. Standard Order Processing

 

Ready-to-Ship Products

Ready-to-ship products are generally prepared for shipment within 3–5 business days after payment has cleared, unless a different timeframe is stated on the product page or order confirmation.

​

Custom Engravings, Acrylic Signs, and Personalized Products

Custom orders require production before they can be shipped. The estimated production timeframe will be stated on the applicable product page, proposal, invoice, or order confirmation.

 

Once production is complete and all required payments and approvals have been received, the order will generally be packaged and transferred to the carrier within 3–5 business days.

 

Delays caused by missing personalization information, incomplete payment, requested design changes, or delayed customer approval are not included in the original production estimate.

​

 

Floral Preservation Orders

Floral preservation is a detailed, handmade service and may require an extended production period. The estimated preservation timeline will be provided in the product description, invoice, service agreement, or order confirmation.

 

Preservation timelines may vary based on:

• The condition and type of flowers received;

• The amount of drying or treatment required;

• The size and style of the preservation piece;

• Resin pouring, curing, finishing, and quality-control requirements;

• Design revisions or customer approvals;

• Material availability;

• Seasonal order volume; and

• Circumstances beyond our reasonable control.

 

When the preservation piece has been completed, final payment has been received, and any required customer approval has been obtained, the order will generally be prepared for shipment within 3–5 business days.

 

 

4. Business Days

Business days are Monday through Saturday, excluding federal holidays, carrier holidays, announced business closures, and periods when The Keepsake Blossom & Co. is closed.

 

Orders placed after normal business hours, on weekends, or on holidays are considered received on the next business day.

 

5. Shipping Fresh Flowers or Other Materials to Us

Customers must contact The Keepsake Blossom & Co. and complete the required booking or order process before mailing flowers or other sentimental materials.

 

Unless otherwise instructed in writing, packages should be mailed to:

The Keepsake Blossom & Co.
1527 W. Craig Rd., STE 1B-500
North Las Vegas, NV 89032

​

Customers are responsible for confirming the current shipping address before mailing a package. The Keepsake Blossom & Co. is not responsible for materials shipped to an outdated, incorrect, incomplete, or unauthorized address.

 

Incoming Flower Shipping Requirements

Fresh flowers naturally deteriorate quickly. Customers should:

• Follow the bouquet or flower-shipping instructions provided by The Keepsake Blossom & Co.;

• Ship flowers as soon as reasonably possible after the event;

• Use a reliable expedited, overnight, or next-day shipping service when recommended;

• Select a shipment date that is expected to avoid weekend or holiday delays;

• Use a sturdy box and sufficient protective packaging;

• Secure the flowers so they do not move excessively inside the box;

• Avoid crushing, overheating, freezing, moisture buildup, or unnecessary handling;

• Include the customer’s name, order number, phone number, and email address inside the package and retain the tracking number and shipping receipt.

 

Any individualized shipping instructions provided directly by The Keepsake Blossom & Co. will control if they differ from the general instructions in this policy.

 

Unless otherwise agreed in writing, the customer is responsible for all costs associated with shipping flowers or other materials to us.

​

6. Condition of Incoming Flowers and Materials

The Keepsake Blossom & Co. cannot guarantee the condition in which flowers or other materials will arrive.

 

Flowers may experience bruising, wilting, browning, mold, petal loss, color changes, dehydration, breakage, or other deterioration before or during shipment. These conditions may affect the final preservation design, color, placement, appearance, or ability to use certain flowers.

 

We are not responsible for deterioration or damage occurring before we physically receive the materials, including damage caused by:

• Delayed shipment;

• Carrier handling;

• Weather or temperature exposure;

• Improper packaging;

• Excess moisture;

• Flowers being shipped too late;

• Incorrect addresses;

• Unclaimed or refused packages;

• Pest activity;

• Natural decomposition; or

• Failure to follow the provided shipping instructions.

 

When practical, we may remove damaged flowers, substitute usable portions, adjust the design, or recommend alternative preservation options. Any substitution of flowers not originally supplied by the customer may require the customer’s prior approval and may result in an additional charge.

 

Payment for a preservation service does not guarantee that every flower or material supplied will be suitable for use.

​

7. Customer Responsibility for Incoming Shipments

Until an incoming package has been physically delivered to and accepted by The Keepsake Blossom & Co., the customer remains responsible for the shipment.

The customer is responsible for:

 

• Choosing the carrier and service level;*

• Properly packaging the contents;

• Complying with all carrier, agricultural, plant, hazardous-material, and mailing restrictions;

• Purchasing insurance when appropriate;

• Monitoring tracking;

• Contacting the carrier regarding delays or failed delivery attempts; and

• Filing claims for loss or damage occurring during the incoming shipment.

 

A carrier tracking status showing “delivered” does not automatically confirm that the contents arrived in acceptable condition.

 

Customers should not ship irreplaceable objects, jewelry, photographs, charms, fabric, memorial items, or other valuables without obtaining advance written approval from The Keepsake Blossom & Co.

​

8. Shipping Destinations

We currently ship to addresses within the United States where service is available through our approved carriers. International shipping is available for rate of $84.99 USD.

 

Any available shipping destinations will be displayed during checkout. If a customer’s address is not accepted at checkout, the order cannot be shipped to that destination unless written arrangements are made before purchase.

 

We reserve the right to decline shipment to locations that present carrier restrictions, legal restrictions, excessive risk, or unavailable delivery service.

​

9. Shipping Rates

Shipping charges are calculated or displayed at checkout, included in an invoice, or communicated to the customer before shipment.

 

Shipping rates may be based on:

• Package size;

• Package weight;

• Destination;

• Carrier;

• Service level;

• Insurance;

• Signature confirmation;

• Special handling;

• Packaging requirements; and

• The value or fragility of the order.

 

Large, heavy, oversized, unusually shaped, fragile, or high-value preservation pieces may require an additional shipping, handling, insurance, or custom-packaging charge.

 

When the final packaged dimensions or weight are not known at the time of purchase, the initial shipping amount may be an estimate. Any required additional shipping balance must be paid before the order is released.

 

Shipping charges are generally nonrefundable after a package has been accepted by the carrier, except where otherwise required by law.

​

ALL FLORALS being shipped by customer to The Keepsake Blossom & Co., is responsible for the cost of shipping.

ALL FLORAL PRESERVATIONS created and completed by The Keepsake Blossom & Co. ship at no additional cost within the US.

​

10. Carriers and Shipping Methods

The Keepsake Blossom & Co. may use USPS, UPS, FedEx, or another reputable carrier.

 

The available shipping methods may vary based on the product, package dimensions, destination, insurance requirements, and carrier availability. Selecting a faster carrier service does not shorten the production time for a handmade or customized order.

We reserve the right to select or change the carrier when reasonably necessary to protect the item, obtain appropriate insurance, accommodate package dimensions, or complete delivery.

​

11. Estimated Delivery Time

Standard carrier delivery generally takes approximately 3–7 business days after shipment, depending on the destination and shipping method selected.

Delivery dates are estimates and are not guarantees unless the carrier expressly guarantees the selected service.

 

Carrier delays may occur because of weather, natural disasters, high shipping volume, transportation disruptions, labor disruptions, mechanical problems, address issues, security inspections, government action, or other circumstances outside our control.

 

The Keepsake Blossom & Co. is not responsible for a carrier’s failure to meet an estimated delivery date. However, we will provide reasonable assistance with available tracking information and eligible claims.

​

12. Shipping Confirmation and Tracking

When available, customers will receive a shipping confirmation containing tracking information after the package has been transferred to the carrier.

 

Tracking information may take up to 48 hours to update.

 

Customers are responsible for monitoring tracking and arranging for someone to receive the package when necessary. Because floral preservation pieces, resin items, acrylic signs, and engraved products may be sensitive to heat, cold, impact, moisture, or theft, customers should retrieve delivered packages promptly.

​

13. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

​

Before the order ships, address changes must be submitted in writing and acknowledged by The Keepsake Blossom & Co. An address-change request is not confirmed until we respond in writing.

 

Once a package has been transferred to the carrier, we cannot guarantee that an address can be changed, redirected, or intercepted.

 

Customers may be responsible for additional charges arising from:

• Incorrect or incomplete addresses;

• Missing apartment, suite, or unit numbers;

• Carrier address-correction fees;

• Package interception;

• Reshipping;

• Return-to-sender charges; or

• Delivery to an address supplied by the customer.

 

The Keepsake Blossom & Co. is not responsible for delivery to an incorrect address when the package was shipped to the address provided or approved by the customer.

​

14. Delayed Shipments

We make reasonable efforts to ship orders within the timeframe stated on the product page, invoice, service agreement, or order confirmation.

 

When we become aware that we cannot ship merchandise within the promised timeframe, we will provide notice and offer any delay-consent, cancellation, or refund option required by applicable law.

 

Custom work already completed, approved, personalized, engraved, preserved, or otherwise made specifically for the customer may be subject to the cancellation and refund terms stated in our Refund and Cancellation Policy, service agreement, or applicable law.

 

Production estimates may be reasonably adjusted when a delay is caused by customer-requested changes, missing information, delayed approval, incomplete payment, or other customer action.

​

15. Packages Marked Delivered

If tracking shows that a package was delivered but the customer cannot locate it, the customer should:

1. Confirm the shipping address on the order;
2. Check all entrances, porches, mailrooms, parcel lockers, reception desks, and secure delivery areas;
3. Ask household members, neighbors, building personnel, or office personnel whether they accepted it;
4. Allow up to 24 hours because some carriers scan packages shortly before final delivery; and
5. Contact the carrier to request delivery confirmation, GPS information, or a missing-package investigation.

 

A package marked delivered by the carrier is considered delivered unless the carrier confirms a delivery error or applicable law provides otherwise.

 

The Keepsake Blossom & Co. is not responsible for theft, misplacement, weather exposure, damage, or loss occurring after confirmed delivery. We may assist with the carrier inquiry, but we cannot guarantee a free replacement or refund.

​

16. Lost Packages

A package is not considered lost until the carrier’s required waiting period has passed and the carrier has completed or accepted a missing-package investigation.

Customers must notify us promptly if tracking stops updating or the package appears to be lost.

 

For outgoing shipments arranged by The Keepsake Blossom & Co., we may initiate or assist with an eligible carrier claim. The customer must provide any information, photographs, declarations, or documentation reasonably requested for the claim.

 

Any replacement, repair, store credit, or refund will be considered after the carrier investigation and will depend on:

 

• The carrier’s determination;

• Available insurance;

• The nature of the product;

• Whether the item can reasonably be recreated;

• Available replacement materials; and

• Applicable law. 

 

Sentimental flowers and one-of-a-kind materials may be impossible to replace. Carrier insurance generally addresses monetary value and may not compensate for emotional or sentimental value.

 

17. Damaged Outgoing Packages

Customers must inspect delivered packages promptly.

 

Visible shipping damage, breakage, cracks, or missing contents must be reported to The Keepsake Blossom & Co. within 48 hours of confirmed delivery.

 

The customer must:

• Keep the item;

• Keep the original box;

• Keep all internal packaging and cushioning;

• Photograph the unopened package when possible;

• Photograph all sides of the shipping box;

• Photograph the shipping label;

• Photograph the damaged item and packaging; and

• Provide any additional documentation required for a carrier claim.

 

Customers should not discard the item or packaging until the claim has been resolved. Failure to retain the packaging or provide requested evidence may prevent us or the carrier from approving a claim.

 

Damage caused after delivery, improper handling, dropping, heat exposure, freezing, moisture, incorrect storage, cleaning products, or failure to follow care instructions is not considered shipping damage.

 

Depending on the circumstances, the available resolution may include repair, replacement, partial refund, store credit, carrier reimbursement, or another reasonable remedy.

​

18. Shipping Insurance and Signature Confirmation

We may require shipping insurance, signature confirmation, adult signature, or another delivery service for fragile, custom, oversized, sentimental, or high-value orders.

 

The cost may be included in the shipping charge or invoiced separately.

A customer who requests shipment without recommended insurance or signature service may be required to acknowledge the additional risk in writing, where permitted.

​

19. Return-to-Sender, Refused, or Unclaimed Packages

If a package is returned because the customer supplied an incorrect address, refused delivery, failed to claim the package, or was unavailable for required delivery attempts, the customer is responsible for:

• The original shipping charge;

• Return shipping charges;

• Carrier fees;

• New packaging when necessary; and

• The cost of reshipping the order.

 

The order will not be reshipped until the customer confirms a valid address and pays the applicable balance.

 

Refunds are not automatically issued for refused, unclaimed, or undeliverable customized products.

​

20. Heat- and Temperature-Sensitive Products

Some resin, acrylic, floral, adhesive, and handmade products may be affected by extreme heat, cold, prolonged sunlight, moisture, or rapid temperature changes.

Customers should not leave delivered packages outdoors, inside vehicles, or in other temperature-extreme environments. Customers should allow temperature-sensitive items to gradually reach room temperature before unwrapping or handling them when appropriate.

​

Damage caused by leaving a delivered package exposed to extreme conditions is not considered carrier damage or a product defect.

​

21. Split Shipments

An order containing multiple products may be shipped in more than one package. Separate tracking numbers may be issued.

 

Customers will not be charged additional shipping solely because we choose to divide an order into multiple packages, unless separate shipments were requested by the customer or disclosed before shipment.

​

22. Local Pickup or Delivery

Local pickup or local delivery is available only when specifically offered during checkout or confirmed in writing.

 

Customers must wait for confirmation that an order is ready before attempting pickup. Pickup and delivery instructions will be provided separately.

Orders not collected within the stated pickup period may be subject to storage charges, rescheduling requirements, or other terms stated in the applicable service agreement.

 

23. International Shipping

International shipping is not available unless it is specifically offered at checkout or approved in writing before purchase.

 

For approved international shipments, the customer is responsible for customs duties, taxes, brokerage fees, import restrictions, permits, inspections, and other destination-country charges.

 

International shipments may experience extended delays. The Keepsake Blossom & Co. is not responsible for customs delays, confiscation, rejection, or charges resulting from the customer’s destination-country requirements.

Flowers, plants, seeds, soil, organic materials, and some preserved materials may be restricted from crossing state or international borders.

​

24. Natural and Handmade Product Disclaimer

Our products are handmade and may contain natural flowers or other organic materials. Natural variations and handmade characteristics are not shipping damage or defects.

 

​