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Accessibility Statement

 
Effective Date: July 22, 2026
Last Updated: July 22, 2026

Our Commitment

The Keepsake Blossom & Co. is committed to providing an inclusive and accessible experience for all customers, visitors, and members of the public, including individuals with disabilities.

We believe every person should be able to access information about our products and services, submit an inquiry, request a custom order, book a floral preservation service, complete a purchase, and communicate with our business with a substantially similar level of independence, dignity, convenience, and privacy.

We are continually working to improve the accessibility and usability of our website and business services in accordance with applicable disability-access laws, including the Americans with Disabilities Act and Nevada public-accommodation requirements.

Accessibility Standard

Our goal is to make our website conform, as reasonably practicable, with the Web Content Accessibility Guidelines, Version 2.2, Level AA, commonly referred to as WCAG 2.2 AA.
WCAG provides recommendations for making digital content more accessible to individuals with disabilities, including people who:

  • Are blind or have low vision;

  • Are deaf or hard of hearing;

  • Have limited mobility or dexterity;

  • Use speech-input technology;

  • Have cognitive, neurological, or learning disabilities;

  • Experience photosensitivity;

  • Use screen readers, magnification software, voice-recognition software, switch devices, or other assistive technology.


Our use of WCAG as an accessibility goal does not mean that every page or feature will be completely accessible in every circumstance or with every available assistive technology. Accessibility is an ongoing process, and we continue to identify and address barriers as they become known.

Accessibility Measures

As part of our accessibility efforts, we are working to implement and maintain features such as:

  • Meaningful alternative text for images that communicate important information;

  • Decorative images that are appropriately ignored by screen readers;

  • Logical page and content order;

  • Clear and consistent heading structures;

  • Descriptive page titles;

  • Descriptive links and buttons;

  • Keyboard-accessible navigation and controls;

  • Visible keyboard-focus indicators;

  • A “Skip to Main Content” option where supported;

  • Sufficient color contrast between text and backgrounds;

  • Information that is not communicated through color alone;

  • Readable font styles and text sizes;

  • Content that remains usable when enlarged or viewed with browser zoom;

  • Responsive layouts that work across desktop, tablet, and mobile devices;

  • Properly labeled form fields;

  • Clear instructions and understandable form-error messages;

  • Accessible shopping, contact, and custom-order forms where reasonably possible;

  • Controls for audio, video, animation, or moving content;

  • Captions, transcripts, or text descriptions for meaningful audio or video content where appropriate;

  • Reduced use of flashing, blinking, or unnecessary motion;

  • Accessible descriptions of products and services;

  • Text-based alternatives for important wording displayed inside images;

  • Accessible electronic documents where documents are offered for download; and

  • Compatibility with commonly used browsers and assistive technologies.


Wix Accessibility Tools

Our website is built and hosted using Wix.

We may use available Wix accessibility tools, including the Wix Accessibility Wizard, Accessibility Monitor, keyboard-navigation settings, content-order tools, heading settings, alternative-text fields, focus indicators, and accessibility development settings.
Automated accessibility tools can identify some potential barriers, but they cannot identify every accessibility issue. We therefore recognize the importance of combining automated scans with manual review, keyboard testing, screen-reader testing, customer feedback, and appropriate professional accessibility assistance.

Website Testing and Review

We may periodically evaluate the website using one or more of the following methods:

  • Wix Accessibility Wizard scans;

  • Wix Accessibility Monitor results;

  • Keyboard-only navigation;

  • Browser zoom and text-resizing tests;

  • Color-contrast evaluation;

  • Mobile and responsive-layout testing;

  • Screen-reader testing;

  • Manual review of headings, links, buttons, forms, and images;

  • Review of new or updated website content;

  • Customer feedback; and

  • Review by a qualified accessibility professional when appropriate.


Website updates, new products, design changes, applications, integrations, or platform updates may temporarily introduce new accessibility barriers. We will make reasonable efforts to identify and address reported issues.

Browser and Assistive-Technology Compatibility
We aim for the website to function with current or recent versions of commonly used browsers, operating systems, and assistive technologies.

These may include:

  • Google Chrome;

  • Microsoft Edge;

  • Mozilla Firefox;

  • Apple Safari;

  • Windows and macOS accessibility features;

  • Android and iOS accessibility features;

  • Screen readers such as NVDA, JAWS, VoiceOver, and TalkBack;

  • Keyboard navigation;

  • Browser magnification and zoom; and

  • Voice-recognition or speech-input software.


Some combinations of older browsers, outdated assistive technology, unsupported devices, or restrictive browser settings may not provide an optimal experience.

Visitors are encouraged to use current versions of their browsers, operating systems, and assistive technologies whenever reasonably possible.

Custom Orders and Floral Preservation Services

The Keepsake Blossom & Co. provides customized services that may involve detailed design selections, customer photographs, flower-shipping instructions, personalized wording, proofs, invoices, approvals, and product-care information.

We will make reasonable efforts to provide this information in an accessible format.

Customers who have difficulty using an online form, viewing a design proof, reading instructions, uploading a photograph, choosing product options, or completing an online purchase may contact us for assistance or request a reasonable alternative method.

 

Depending on the request, assistance may include:

  • Providing information by email or telephone;

  • Explaining product options;

  • Assisting with a custom-order request;

  • Providing flower-shipping instructions in an alternative format;

  • Reading or explaining written information;

  • Helping the customer complete an order;

  • Providing a text description of an image or product;

  • Providing documents in a more accessible format when reasonably available;

  • Arranging an alternative method of submitting information; or

  • Offering another effective communication method.

 

Customers requesting assistance will not be charged an additional fee solely because an accessible communication method or reasonable accommodation is needed.

 

Alternative Access and Reasonable Accommodations

 

If a part of our website is difficult to access or use, please contact us.

We will make reasonable efforts to provide the requested information, product, service, or transaction through an accessible alternative method while we investigate the website issue.

 

The availability and type of accommodation may depend on:

  • The nature of the request;

  • The particular accessibility barrier;

  • Available technology;

  • The product or service requested;

  • Whether the requested method would fundamentally alter the product or service;

  • Whether it would create an undue burden; and

  • Other requirements or limitations permitted by applicable law.

 

An alternative method is not intended to replace our ongoing efforts to improve the accessibility of the website.

 

Physical Business and Pickup Accessibility

 

The Keepsake Blossom & Co. primarily communicates with customers through its website, email, telephone, social media, shipping services, and scheduled arrangements.

 

Local pickup, delivery, consultation, or in-person services are available only when specifically offered or confirmed.

 

Customers who require an accommodation for a scheduled pickup, consultation, delivery, or other in-person interaction should contact us in advance. We will make reasonable efforts to arrange an accessible method of service.

 

Because the listed mailing address may be a mailing or receiving location rather than a retail storefront, customers should not arrive without a confirmed appointment or pickup arrangement.

 

Third-Party Content and Services

 

Our website may contain or rely on content, features, applications, or services provided by third parties, including:

  • Wix applications;

  • Online checkout and payment processors;

  • Shipping and tracking providers;

  • Social-media platforms;

  • Embedded social-media content;

  • Maps;

  • Scheduling tools;

  • Review applications;

  • Chat tools;

  • Video or audio players;

  • Email-marketing tools;

  • Customer account tools;

  • Document viewers; and

  • External websites.

 

We do not control every aspect of third-party technology and cannot guarantee that each third-party platform, application, document, or embedded feature will fully conform to our accessibility goal.

 

We encourage third-party providers to offer accessible services. When we become aware that a third-party feature creates a barrier, we will consider reasonable alternatives, contact the provider, provide accessible information through another method, or take other appropriate action.

 

Customer-Provided Content

 

Some photographs, logos, designs, reviews, testimonials, videos, or other materials displayed on the website may have been supplied by customers or third parties.

We will make reasonable efforts to provide meaningful descriptions or accessible alternatives when the content conveys information necessary to understand or purchase our products or services.

 

Known Limitations

 

Despite our efforts, some areas may not yet fully meet our accessibility goal.

 

Potential limitations may include:

  • Older images that do not yet contain complete alternative text;

  • Complex product photographs or galleries;

  • Text embedded within customer-provided images;

  • Third-party checkout, account, social-media, review, or payment features;

  • Certain downloadable documents;

  • Older videos without complete captions or transcripts;

  • Custom forms or applications;

  • Dynamic content that changes without a full-page refresh; and

  • Features not fully supported by Wix accessibility-scanning tools.

 

We are working to identify and address these limitations as part of our ongoing website maintenance.

 

Accessibility Feedback

 

We welcome feedback about the accessibility of our website, products, services, and communications.

 

Please contact us if you:

  • Encounter an accessibility barrier;

  • Cannot access information;

  • Have difficulty completing a purchase or submitting a form;

  • Need information in an alternative format;

  • Need assistance placing an order;

  • Have difficulty using a feature with assistive technology;

  • Would like to request a reasonable accommodation; or

  • Have a recommendation for improving accessibility.

 

When reporting an issue, please include as much of the following information as reasonably possible:

  • Your name;

  • Your preferred contact method;

  • The webpage address or name of the page;

  • The product, form, button, image, link, or feature involved;

  • A brief description of the problem;

  • The browser and device used;

  • The assistive technology used, if applicable; and

  • The format or assistance that would help resolve the issue.

 

You are not required to disclose a diagnosis or provide unnecessary medical information when requesting website assistance.

 

Response to Accessibility Requests

 

We will make reasonable efforts to acknowledge accessibility feedback within 3-5 business days.

 

We will review the request, communicate with the person making the request when additional information is needed, and attempt to provide an appropriate response or accessible alternative within a reasonable period.

 

The time required to resolve an issue may depend on the complexity of the barrier, the technology involved, the involvement of a third-party provider, and the requested accommodation.

 

Accessibility Contact Information

 

Accessibility questions, feedback, and accommodation requests may be directed to:

The Keepsake Blossom & Co.
Accessibility Contact: Desiree Rodriguez
Email: info@thekeepsakeblossom.com
Telephone: 725.218.7977
Mailing Address:
1527 W. Craig Rd., STE 1B-500
North Las Vegas, NV 89032
Website: www.thekeepsakeblossom.com
Social Media: @thekeepsakeblossom

 

Please use the subject line “Accessibility Request” when contacting us by email.

 

No Retaliation or Discrimination

 

The Keepsake Blossom & Co. will not intentionally deny service, retaliate against, or treat a person unfavorably because that person:

  • Has a disability;

  • Uses assistive technology;

  • Requests an accessible format;

  • Requests a reasonable accommodation;

  • Reports an accessibility barrier;

  • Assists another person with an accessibility request; or

  • Exercises a right protected by applicable disability-access law.

 

Ongoing Improvements

 

Accessibility is an ongoing responsibility rather than a one-time project.

We intend to continue reviewing and improving accessibility as we:

  • Add new products and services;

  • Update photographs and product descriptions;

  • Add or revise forms;

  • Change website designs;

  • Add Wix applications or integrations;

  • Update downloadable documents;

  • Publish videos or other media;

  • Modify checkout or customer-account features; and

  • Receive feedback from customers and visitors.

 

Updates to This Statement

 

We may update this Accessibility Statement to reflect changes to:

  • Our website;

  • Our accessibility practices;

  • Wix features;

  • Applicable technical standards;

  • Third-party applications;

  • Our contact information; or

  • Applicable legal requirements.

 

The date at the top of this page identifies when this statement was most recently updated.

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