Refunds, Returns, Cancellations & Replacement Policy

Effective Date: July 22, 2026
Last Updated: July 22, 2026
 
Thank you for choosing The Keepsake Blossom & Co. Because many of our products are handmade, personalized, created from customer-supplied flowers, or made specifically for an individual customer, different return and refund terms apply depending on the type of product or service purchased.

By purchasing a product, booking a service, paying an invoice or deposit, approving a design, or otherwise placing an order with The Keepsake Blossom & Co., you acknowledge and agree to this policy.

1. Scope of This Policy
This policy applies to purchases made through:

• Our website;

• Wix checkout;

• An invoice or payment link;

• A written contract or service agreement;

• Email;

• Telephone;

• Social-media platforms or direct messages;

• In-person transactions; and

• Any other communication or sales channel.

This policy applies to:

• Floral preservation services;

• Resin flower-preservation pieces;

• Wedding, memorial, funeral, anniversary, and special-event keepsakes;

• Personalized engravings;

• Acrylic signs;

• Personalized products;

• Non-personalized preservation pieces;

• Ready-to-ship products; and

• Other physical products or custom services offered by The Keepsake Blossom & Co.

2. Personalized and Custom Products Are Final Sale
All personalized, customized, engraved, made-to-order, or customer-specific products are sold on a final-sale, as-is basis after personalization or production has begun.

Personalized and custom orders cannot be returned, exchanged, or refunded because they are created according to the customer’s individual selections and generally cannot be resold.

Final-sale products include, without limitation:

• Floral preservation pieces created from customer-supplied flowers;

• Wedding bouquet preservations;

• Memorial or funeral flower preservations;

• Resin keepsakes;

• Products containing names, dates, photographs, messages, initials, or quotations;

• Custom engravings;

• Custom acrylic signs;

• Custom dimensions, colors, designs, or layouts;

• Products created from an approved proof;

• Special-order materials; and

• Any item otherwise made specifically for the customer.

All personalized and custom orders are final regardless of whether they were purchased through the website, a contract, invoice, email, telephone, social media, or an in-person transaction.

This final-sale rule does not eliminate any remedy that must be provided under applicable law for an item that is materially defective, incorrectly produced, damaged during an outgoing shipment arranged by us, or not provided as agreed.

3. When an Order Becomes Non-Cancellable
An order becomes non-cancellable and nonrefundable once any of the following occurs:

• Floral drying or preservation has begun;

• Customer flowers or sentimental materials have been received and processed;

• Resin casting has begun;

• Engraving has begun;

• An acrylic sign or personalized product has entered production;

• A final design proof has been approved;

• Custom or special-order materials have been purchased;

• Personalization has been completed;

• The finished order has been packaged or shipped; or

• Substantial work has otherwise been performed.

Changes requested after production begins may be declined or may require an additional charge.

4. Order Cancellations Before Production Begins
Cancellation requests must be submitted in writing to
info@thekeepsakeblossom.com.

The following cancellation schedule applies only when the order has not entered production and has not otherwise become non-cancellable under this policy:

Within 14 Calendar Days
A cancellation request received within 14 calendar days after the purchase date is eligible for a refund of 100% of the amount paid.

Between 15 and 30 Calendar Days
A cancellation request received between 15 and 30 calendar days after the purchase date is eligible for a refund of 80% of the amount paid.
The remaining 20% is retained to cover administrative work, order preparation, scheduling, communications, and processing.

More Than 30 Calendar Days After Purchase
A cancellation request received more than 30 calendar days after the purchase date, but before production has begun, is eligible for a refund of 60% of the amount paid.
The remaining 40% is retained to cover administrative work, order preparation, scheduling, communications, and processing.

After Production Begins
Once production or personalization has begun, the order is final and no cancellation refund will be issued.

The date a cancellation request is received—not the date it is sent—determines the applicable cancellation amount.

5. Customer-Supplied Flowers and Sentimental Materials
Customers understand that fresh and dried flowers are natural, perishable materials.

The condition, age, variety, color, moisture content, prior treatment, packaging, shipping time, temperature exposure, and handling of customer-supplied flowers may affect the finished preservation.

The following are not automatically considered defects:

• Natural browning;

• Fading or darkening;

• Changes in flower color;

• Petal loss;

• Bruising;

• Transparency;

• Changes in flower shape or texture;

• Natural decomposition;

• Damage that occurred before the flowers were received;

• Mold or deterioration caused by delayed or improper shipment; and

• Results caused by the original condition of the flowers.

The Keepsake Blossom & Co. cannot guarantee that every flower supplied by the customer will be usable or that preserved flowers will retain their original appearance permanently.

Refunds will not be issued solely because natural flowers change color, texture, shape, or appearance during or after the preservation process.

6. Non-Personalized Preservation Pieces
A non-personalized, ready-made preservation piece may be returned only when:

• The return request is submitted within 30 calendar days after confirmed delivery;

• The return is approved in writing before it is mailed;

• The item is returned and physically received by The Keepsake Blossom & Co. within the 30-day return period;

• The item is unused and has not been altered;

• The item is returned in its original condition;

• The item is returned with its original packaging; and

• Proof of purchase is provided.

After the approved item has been received and inspected, the customer may receive a refund equal to 50% of the item’s purchase price.

The following amounts are not included in the 50% refund:

• Original shipping charges;

• Return shipping charges;

• Rush fees;

• Special-handling charges;

• Gift-wrapping charges; and

• Other non-product fees.

Returns received more than 30 calendar days after delivery will not be accepted.
The 50% limitation applies to approved non-defective returns. It does not limit a remedy that may be available for a verified manufacturing defect, incorrect item, or covered shipping-damage claim.

7. Returns for Other Non-Personalized Products
Non-personalized products may be eligible for return when a verified product defect arises within 30 calendar days after delivery.

To qualify:

• The defect must not have been caused by the customer;

• The product must not have been misused, dropped, altered, improperly stored, or exposed to damaging conditions;

• The customer must notify us within the applicable 30-day period;

• Proof of purchase must be provided; and

• The customer must follow the return instructions provided by us.

A return is not approved until written authorization has been provided.
Unauthorized returns may be refused or returned to the sender at the sender’s expense.

8. Change-of-Mind Returns
Unless specifically stated otherwise on the applicable product page, we do not accept change-of-mind returns for:

• Personalized products;

• Custom products;

• Floral preservation services;

• Engraved products;

• Custom acrylic signs;

• Approved designs;

• Products made using customer-supplied materials;

• Sale or clearance products;

• Special-order products; or

• Products that cannot reasonably be resold.

Placing an order for the wrong size, color, wording, date, spelling, or personalization does not qualify for a refund when the product was made according to the information approved or provided by the customer.

9. Customer Approval and Personalization Errors
Customers are responsible for reviewing all names, dates, wording, spelling, dimensions, colors, fonts, layouts, and other personalization details before submitting or approving an order.

When a proof is provided, the customer must carefully review it before approval.

The Keepsake Blossom & Co. is not responsible for an error that:

• Appeared in an approved proof;

• Was contained in information supplied by the customer;

• Resulted from the customer’s failure to review the proof; or

• Was approved by the customer before production.

Corrections or replacements for customer-approved errors may be available for an additional charge.

When an item is produced differently from the final written information or approved proof, the customer should contact us promptly so we can review the issue and offer an appropriate remedy.

10. Handmade and Natural Variations
Our products are handmade and may contain natural flowers, resin, acrylic, wood, metal, vinyl, paint, adhesive, or other handcrafted materials.

The following reasonable handmade or natural characteristics are not ordinarily considered defects:

• Small bubbles;

• Slight surface variations;

• Minor differences in flower placement;

• Slight differences from a mockup or digital proof;

• Natural discoloration;

• Variations in resin clarity;

• Minor texture variations;

• Natural aging;

• Slight differences in color caused by screens, lighting, or photography; and

• Reasonable differences between individually handmade products.

A return or refund will not be approved solely because a handmade product is not perfectly identical to a photograph, sample, rendering, or another handmade piece.

11. Shipping Damage
Customers must inspect their order immediately after delivery.
Damage believed to have occurred during shipping must be reported to info@thekeepsakeblossom.com within 48 hours of confirmed delivery.

The customer must provide:

• The full name associated with the order;

• The order number;

• The tracking number;

• A description of the damage;

• Photographs of all sides of the shipping box;

• A photograph of the shipping label;

• Photographs of the internal packaging;

• Clear photographs of the damaged product; and

• Any other evidence reasonably required by the carrier.

The customer must keep:

• The damaged product;

• The original shipping box;

• All cushioning and internal packaging;

• The shipping label; and

• Any damaged or detached pieces.

The product and packaging must not be discarded until the claim has been resolved.
Failure to report shipping damage promptly, preserve the packaging, or provide the requested evidence may prevent us or the carrier from processing the claim.

12. Return Shipping for Damaged Products
When a return is approved for a verified product defect, incorrect product, or covered outgoing shipping damage, The Keepsake Blossom & Co. may provide a prepaid return shipping label.

The customer must:

1. Package the product securely;

2. Use the original packaging when reasonably possible;

3. Follow the packaging instructions provided;

4. Attach the supplied return label; and

5. Deliver the package to the designated carrier within the stated timeframe.

A refund or replacement will generally not be finalized until the product has been returned to and received by The Keepsake Blossom & Co., unless we confirm otherwise in writing.

13. Damage Caused by the Customer
Products damaged because of customer negligence, misuse, mishandling, or failure to follow care instructions are not eligible for a free repair, replacement, return, or refund.

Customer-caused damage may include:

• Dropping or striking the product;

• Placing weight on the product;

• Improper hanging or installation;

• Exposure to excessive heat or cold;

• Prolonged direct sunlight;

• Water or moisture exposure;

• Use of chemicals or improper cleaning products;

• Scratching;

• Bending;

• Unauthorized repairs or modifications;

• Improper storage;

• Damage caused by children, pets, or another person; or

• Failure to follow written care instructions.

At our discretion, we may offer a repair, remake, or replacement at a discounted price. Any discounted replacement does not include the cost of repurchasing or recreating the customer’s original bouquet, sentimental flowers, or other irreplaceable materials.

14. Replacement of Preservation Pieces
Because floral preservation pieces may contain one-of-a-kind flowers or sentimental materials, an exact replacement may not be possible.

When an eligible preservation piece is damaged because of a verified manufacturing issue or covered outgoing shipping damage, the available resolution may include:

• Repair;

• Refinishing;

• Replacement using available original materials;

• Replacement using substitute flowers approved by the customer;

• A comparable replacement product;

• Store credit;

• A partial refund; or

• A full refund when appropriate and legally required.

The appropriate remedy will depend on:

• The nature of the damage;

• Whether the product can be safely repaired;

• Whether the original flowers remain available;

• Whether the item can reasonably be recreated;

• Carrier claim requirements;

• Available insurance; and

• Applicable law.

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